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SP GROW — Farmers App

Data Privacy Policy

How S&P Enterprises, Inc. collects, uses, processes, stores, and discloses your Personal Data under the Data Privacy Act of 2012.

S&P Enterprises, Inc. (“S&P,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We ensure that Personal Data you provide through, or that is collected via, the SP GROW Farmers App (the “App”) is kept confidential and secured.

This Data Privacy Policy (“Policy”) explains how the App collects, uses, processes, stores, and discloses your Personal Data. The App is owned and operated by S&P.

We may update this Policy from time to time to reflect changes in law or our internal standards. Material changes will be notified to you through the App. Continued use of the App after an update constitutes acknowledgment of the revised Policy.

By registering for and using the App, you acknowledge that you have read and understood this Policy and consent to the collection, use, processing, and disclosure of your Personal Data as described below.

1. Personal Data We Collect

Depending on how you use the App, we may collect:

  • Identity and contact information: full name, mobile number, address, and government-issued ID details submitted during registration;
  • Farm information: farm location (including GPS coordinates), crop type, farm size (hectarage), and farm activity logs;
  • Transaction information: purchase receipts, purchased products, purchase dates and amounts, and loyalty points earned and redeemed;
  • Community and support activity: inquiries, feedback, and comments or ratings you submit within the App or on the Google Play Store and Apple App Store listings;
  • Photos you submit, such as receipt images or, where applicable, farm or crop photos;
  • Device and usage information: device type, mobile OS, app version, general connectivity information, and how you interact with App features.

2. How We Collect Your Personal Data

We collect Personal Data when you:

  • Register for an account in the App (mobile OTP verification, basic information, farm information, ID upload);
  • Submit purchase receipts for loyalty point validation;
  • Create or update your farm profile;
  • Contact us, leave feedback, or post a review on the App, Google Play Store, or Apple App Store;
  • Participate in S&P-sponsored events, promotions, or field activities recorded through the Platform;
  • Use general App features, which may passively generate device and usage information.

3. How We Use Your Personal Data

We use your Personal Data to:

  • Create and manage your account and verify your identity;
  • Operate the loyalty points program, including receipt validation, points crediting, and reward redemption;
  • Route you to the correct Area Supervisor, Field Technician, or Validation Officer based on your registered territory;
  • Provide Farm Intelligence features such as crop calendars, weather advisories, and product recommendations;
  • Respond to your inquiries and provide customer support;
  • Analyze App usage to improve features, fix issues, and develop new services;
  • Personalize product offers, promotions, and content shown to you in the App;
  • Comply with legal, regulatory, or contractual obligations.

We do not sell your Personal Data. We do not use your farm or transaction data for any purpose other than operating and improving the Platform and the services described in this Policy.

4. How We Disclose Your Personal Data

We may disclose your Personal Data:

  • To S&P personnel with a legitimate business need, such as Area Supervisors, Field Technicians, and Validation Officers, for receipt validation and territory support;
  • To service providers and contractors who support App operations (for example, cloud hosting and SMS/OTP providers), who are bound to keep your data confidential and use it only for the purpose disclosed;
  • To redemption partners, solely as needed to fulfill a loyalty reward you have chosen to redeem;
  • To government, regulatory, or law enforcement agencies, where required by law or valid legal process;
  • In connection with a corporate reorganization, merger, or sale of all or part of S&P's business, subject to confidentiality safeguards;
  • Where necessary to protect the rights, property, or safety of S&P, other users, or the public.

5. Data Storage and Security

Personal Data collected through the App is stored on AWS cloud infrastructure with organizational, physical, and technical security measures designed to protect it against unauthorized access, alteration, disclosure, or destruction. While we take reasonable steps to secure your data, no method of transmission or storage is 100% secure. If you believe your account or data has been compromised, contact us immediately using the details in Section 9.

Your Personal Data is stored and processed on servers located in Singapore. When we transfer your Personal Data outside the Philippines, we take steps to ensure it continues to be protected in a manner consistent with the Data Privacy Act of 2012, including through contractual safeguards with our infrastructure provider.

6. Data Retention

We retain your Personal Data for as long as your account remains active, and for 3 years after your account is closed, as needed to comply with legal, regulatory, tax, or accounting requirements, resolve disputes, and enforce our agreements.

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

  • Be informed that your Personal Data will be, are being, or were processed;
  • Access your Personal Data that we hold;
  • Correct any inaccurate or outdated Personal Data;
  • Object to the processing of your Personal Data, subject to legal and contractual limits;
  • Request the deletion or blocking of your Personal Data, subject to legal and contractual limits;
  • Data portability, where technically feasible;
  • File a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise any of these rights, contact S&P's Data Protection Officer using the details in Section 9. We aim to respond to verified requests within a reasonable period in accordance with applicable law.

8. Third-Party Services

This Policy does not cover, and we are not responsible for, the privacy practices of third-party services (such as redemption partners or mapping services) that may be linked from or integrated into the App. Use of any third-party service is subject to that provider's own privacy policy.

9. Contact Us

If you have questions or concerns about this Policy, or wish to exercise your rights under the Data Privacy Act of 2012, please contact S&P Enterprises, Inc.'s Data Protection Officer:

Data Protection Officer

S&P Enterprises, Inc.

Direct DPO name, email, and phone will be published here once designated.